How payment is taken, what we can and cannot see, and what we will never ask you for.
Taking payment
Checkout runs on Shopify's hosted payment pages. Your card details are encrypted in your browser and sent straight to the payment processor. They do not pass through our systems and we cannot retrieve them.
What we receive is a confirmation that the payment succeeded, the amount, the card brand and the last four digits. That is enough to match a payment to an order and to issue a refund, and it is all we want.
Encrypted end to end
Every page on this site is served over TLS, and the checkout is hosted by our payment provider rather than by us.
PCI DSS
Card handling is PCI DSS Level 1 compliant through our payment processor. We are never in possession of a full card number.
Refunds go back the same way
A refund is issued to the card, wallet or account that paid. We cannot send it anywhere else, and we will not be persuaded to.
3-D Secure
Your bank may ask you to confirm the payment in its own app. That step is between you and your bank; we see only the result.
Prices and currency
All prices are in US dollars and are shown again at checkout before you pay. Orders shipped outside the United States may attract import duty, VAT, GST or a customs handling fee in the destination country. Those are set by that country and charged to you by the carrier; they are not included in our price and we cannot estimate them.
What we hold
Your name, email, delivery address, the contents of your order and any correspondence. Order records are kept for seven years because our tax and accounting obligations require it. Full detail is in the Privacy Policy.
What we will never do
We will never email, call or message you asking for a card number, a security code, a bank login or a password. We will never ask you to pay for an order by bank transfer, cryptocurrency or gift card. We will never ask you to install software so we can help you.
If you receive a message like that claiming to be from Dorsyniq, it is not from us. Forward it to info@dorsyniq.com and delete it.
If something looks wrong
Check the order number against your confirmation email, and check the sender address is exactly info@dorsyniq.com. If a charge on your statement does not match an order, email us with the date and amount and we will trace it the same day.